Warranty

Warranty period

As a consumer in the Netherlands, you are entitled to a product that functions properly. This means the product must perform as you may reasonably expect based on its price, quality and the information provided at the time of purchase. That is why you can rely on this warranty for 24 months.

Should your product unexpectedly show a defect sooner than expected, we will look for a suitable solution together. This may mean I repair the product free of charge, replace parts, or, if necessary, replace or refund the product.

What does the warranty cover?

The warranty covers defects in, among other things, the construction, metal components, electrical connections and the finish of the product. These are the elements I, as the maker, have full control over and stand behind with pride. Third-party components, such as LED parts, are also covered by the warranty.

Solid oak breathes with its surroundings. As temperature and humidity change, the wood may subtly shrink or expand, a natural process known as “working”. This can sometimes cause fine hairline cracks or slight movement. This is not a defect, but a sign of authenticity. It tells you that you are working with real, solid wood. This natural behaviour is inherent to the material and is therefore not covered by the warranty.

Warranty conditions

To be eligible for warranty, it is important that the product is used for its intended purpose. All Hupacha products are designed exclusively for indoor use. This is also clearly stated on every product page.

Suitable climate

For optimal longevity, I recommend placing Hupacha products in rooms with a relative humidity between 35% and 60% RH. This is the ideal climate for solid oak and helps your product retain its beauty.

When does the warranty become void?

The warranty becomes void when:

• The product has been used outdoors or exposed to weather conditions
• The product has been exposed for a prolonged period to extreme humidity (outside the 35-60% RH range)
• Damage has occurred due to improper use, dropping, impact or other external causes
• The product has been modified or repaired by third parties

The hardwax oil finish I use beautifully protects the wood indoors, but is not designed to withstand the changing conditions of outdoor air. Moisture, temperature fluctuations and UV radiation can damage the wood and any electronics.

How does the warranty process work?

Should you experience an issue with your Hupacha product, I will handle it with you personally. Together, we will look for a suitable solution.

Shipping costs for warranty claims

For customers in the Netherlands, the shipping costs for sending the product back and forth in the case of a valid warranty claim are covered by me.

For customers outside the Netherlands, the cost of returning the product to my workshop is for the customer’s account. I cover the cost of sending the repaired product back to you.

Burden of proof

In accordance with Dutch law, the following applies:

• Within 12 months of purchase: if a defect occurs, I assume this is due to the product itself, unless it is clearly shown to result from improper use.
• After 12 months: should a problem then arise, I will ask you to demonstrate that the defect was not caused by improper use.