Shipping Information
At Hupacha, every product is handcrafted to order, just for you. That means nothing sits waiting on a shelf. As soon as your order comes in, I get to work in my studio. The result: a freshly made piece, packed with care and sent on its way to you.
Total delivery time
Because I don’t work with ready-made stock, delivery time depends on the product and how busy things are in the studio. You’ll find the expected dispatch date on each product page, so you know exactly what to expect before you order.
Production time + shipping time = total delivery time
Once your product is finished and dispatched, you’ll receive an email with a track & trace code. This lets you follow your parcel every step of the way and see exactly when it will be delivered.
Shipping information
For deliveries within the Netherlands I work with DHL. For Belgium, Germany and France I work with PostNL.
Standard parcels
| Country | Carrier | Shipping costs | Delivery time |
|---|---|---|---|
| Netherlands – Home delivery | DHL | € 6,45 | 1 business day |
| Netherlands – Service point | DHL | € 5,95 | 1 business day |
| Belgium | PostNL | € 9,50 | 1 to 2 business days |
| Germany | PostNL | € 9,50 | 2 to 3 business days |
| France | PostNL | € 9,50 | 2 to 3 business days |
| Other countries within the EU | Please get in touch | Please get in touch | Please get in touch |
| Countries outside the EU | Please get in touch | Please get in touch | Please get in touch |
All prices include VAT.
Shipping costs are always shown in your cart before checkout, once you’ve entered your address.
Packed with care
Every Hupacha product is packaged with the utmost care. I use sturdy, protective materials to make sure your order arrives in perfect condition. Wherever possible, I choose sustainable packaging: recycled cardboard, paper fill and paper tape.
Fragile components receive extra protection, and lighting pieces are always packed to shield them from knocks and bumps in transit.
When your parcel arrives
When your parcel arrives, please take a moment to check it straight away:
- Check the packaging — Are there any visible signs of damage to the box or packaging materials?
- Inspect the product — Carefully unpack the item and look for any damage that may have occurred in transit.
- Keep the packaging — Hold on to the original packaging until you’re satisfied that everything is in order.
Found some damage?
If you notice any damage to the packaging or the product, please get in touch with me as soon as possible. Take photos of both the packaging and the damage, and send them via the contact form or by email to . The sooner you let me know, the better I can help. We’ll work together to find the right solution.
Frequently asked questions about shipping
Can I have my parcel delivered to a different address?
Yes, during checkout you can enter an alternative delivery address, such as your work address or a family member’s home.
What if I’m not home?
The carrier will generally make a second delivery attempt or leave the parcel at a nearby pick-up point. You’ll be notified via the track & trace.
Can I collect my order in person?
For orders from the standard collection, collection from my studio is not possible. Collection is only an option for large custom-made pieces.
What about shipping outside the EU?
Shipments outside the European Union may be subject to import duties and customs charges. Please get in touch to discuss the options.
Hupacha
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